FAQs

1) How do I register for the conference sessions?
Please click here to register.

2) Do I have to pay to attend the conference, and how much?
Yes, please click here to view the fees structure, and to register.

3) What’s the difference between registering for the conference online and downloading the
form from the website?
If you register online on the conference registration form, you will be asked to pay with a valid credit card. Confirmation is instantaneous. If you choose to download the PDF form, you can follow up with payment via TT / cheque / bank draft. Your attendance will not be confirmed until payment is received at the organiser’s end.

4) Can I register online (so that you have my details and reserve a space for me) but I pay via
TT/bank draft?
No. You will not be able to register online to just reserve a place. When registration is done online you will have to pay with a valid credit card and that confirms your place.

5) Why can’t I use AMEX to pay for my conference registration?
AMEX is not one of the credit cards approved for use on this site.

6) How do I know if my online registration is successful?
Upon completing your registration online, you will be shown a message confirming that your payment has been successful and that a confirmation note will be sent to you shortly. You should receive this confirmation email within the day. If you register with the PDF form that was faxed to you, an email confirmation will be sent to you within 3 working days.

7) If I sign up now and cannot attend, can you refund the fees paid?
Fees are not refundable under any circumstances. However, substitutions will be accepted with notice. Please email Kerry Goh at kg@sesallworld.com regarding substitutions by 28 May 2010.

8) Can I change the sessions I registered for?
Yes. Please email Kerry Goh at kg@sesallworld.com by 28 May 2010 to inform of the change.

9) Can you send me an invoice for the registration? My accounts department needs it to
process payment.
Please email Kerry Goh at kg@sesallworld.com to request for an invoice with your registration form. However, your attendance at the conference will not be confirmed until payment is received at the organiser’s end.

10) The conference is just 5 days away. Will there be enough time for you to send me an
invoice? Alternatively what else can I do? My accounts department will not pay based on a
registration form.
Upon receipt of payment, the organiser will issue you with a receipt. You may wish to pay with a valid credit card first and claim reimbursement from your company using this receipt.

11) My accounts dept needs time to process the fees and it may not reach you by the stated
date. What should I do?
Your attendance will not be confirmed until payment is received at the organiser’s end. You may wish to pay with a valid credit card first and claim reimbursement from your company using the
receipt.

12) I just faxed the registration form to you. Can you send me a confirmation immediately?
The organiser requires approximately 3 working days to process and acknowledge your registration. To facilitate, please register early and ensure prompt payment.

13) Do I have to register again for the CommunicAsia exhibition if I have registered for the
conference?
Once you have completed and submitted your conference registration form, you will be sent a confirmation note with instructions on how to further register to visit the exhibition. Please do not pre-register online again for the exhibition.

14) I want to sign up for the CommunicAsia exhibition but the pre-registration for visitors has closed. Can I register now using the conference registration form?
No. Completing the conference registration form will require you to pay for the conference, while completing the exhibition pre-registration form will register you to visit the exhibition only. The two forms cannot be used interchangeably.

15) Do I have to pay a fee to visit the CommunicAsia exhibition?
No. This exhibition is open to trade visitors only and there is no charge to visit the exhibition. You may pre-register for the exhibition online, or bring your business card and register at Singapore Expo during show days.